We endeavor to make every patient’s stay as comfortable and successful as possible and offer our guests service that meets all of their needs.

Our various services include:

  • advisory services regarding health services in Germany and detailed information about the DKD and affiliated private clinics and rehabilitation centers
  • the support of representatives in patients’ home countries preceding travel
  • assistance in visa procurement through invitation for treatment in partner clinics in Germany
  • provision of qualified interpreters and patient assistants
  • airport pick-up service and hotel reservation
  • acceptance of all doctors' letters (admission note) submitted to DKD specialists for opinion
  • translation of all doctors' letters into English, Russian, French, Greek, Turkish, Arabic, and other languages
  • appointment planning with specialists
  • comprehensive care for patients and their companions during examinations and during their entire stay in Germany
  • support of guests and patients after they return to their home countries, provision of medicine as well as answering all questions regarding subsequent treatment
  • provision of two publications for patients “DKD-News” and “Medicare Germany” in English, Russian and Arabic, including direct distribution
  • targeted advertising in Russian and Arabic media (periodicals, radio and TV)
  • presence at trade conventions and organization of international medical conferences and press conferences
  • maintaining contact with diplomatic representatives of Germany located in other countries
  • An additional focus of the IPS includes maintaining good relations with the embassies and consulates located in Germany, Ministers of Health, governmental and commercial institutions as well as private clinics and doctors in private practices.